We want you to be satisfied with your purchase. If something is not right, please review our return policy below.

Returns
You may request a return within 14 days of receiving your order.
Items must be:
  • unused
  • in original condition
  • in original packaging
To initiate a return, please contact us by email and include your order number and reason for return. Returns sent without prior contact may not be accepted.

Refunds
Once we receive and inspect the returned item, we will notify you about the approval of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Non-returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons (if applicable, this will be clearly stated on the product page).

If you have any questions regarding returns or refunds, please contact us — we are here to help.
  • Pick Up
    Pick up your order from our store in Žitná 566/18, 120 00, Prague 2
  • Fast Delivery
    0-1 business day in PRG
    1-3 business days in CZ
    5-14 business days in EU
  • Good Support
    Contact us on Telegram and WhatsApp for a quick response
  • Company Details
    AmaTrade s.r.o.
    IČO: 19741847
    Czech Republic,
    Sokolovská 428/130,
    186 00, Praha 8

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